FAQ's
General Questions
How do I purchase products from Elon Tile & Stone?
You can purchase any of our items through one of our verified dealers. To find a dealer near you, please see our Find a Dealer page.
How do I become a dealer?
You may inquire about becoming a dealer by visiting our About Us page and filling out the form on the bottom or contacting CustomerService@elontile.com.
Do I have to seal my tile?
Elon Recommends sealing all products, especially natural stone.
Our Dealers
How do I track my order?
Once logged in, you can click on "My Account" and view all your recent orders.
In here, you will have the tracking information for every order!
How do I check stock?
To check stock, simply pull up the item you'd wish to check stock on & click through the variants in the dropdown box.
*Stock will show under the lot picker*
How do I see current lot photos?
To check current lot photo's, simply pull up the item you'd wish to check & click through the variants in the dropdown box. *Lot photo's will show in the Image box*
How do I view my recent orders?
To View Recent Orders, You must have an account made. If you have an account, log in & go to the "My Account" page to see all your recent orders on one screen.
How do I request a customer login?
Please contact CustomerService@elontile.com to request an account or click on the Log In button in the top right hand corner & click the "Request an Account" button & fill in the form & send!
What are your store hours?
Monday - Friday: 9 AM - 5 PM
Closed from 12:00 - 12:40 for Lunch
What is your Return Policy?
Our goal is to ensure your complete satisfaction.
If you are dissatisfied with your purchase, you can return most items back to us within 30 days of the purchase date. Claims for missing items or items damaged in transit must be received within 7 business days of receipt of merchandise. Returns may be subject to a 33% restocking fee.
*If you want to exchange for a different item, you will need to return the item and place a new order.*
How do I see material specifications?
Material Specifications are constantly being updated. To view specs;
Click on the Tab called "Product Information" under the product image.
For all Technical Data click on the tab called "Technical Details" next to the "Product Information" Tab (when applicable).
Do I have to order in full box quantities?
All of our products are Priced per Piece but you must purchase full boxes on everything except for;
Samples
Moldings (Sold per Piece)
Mosaics (Sold per Piece)
Can I purchase through your site?
As of right now, there is no online ordering function within our website. Once we figure out the shipping end of things we will introduce it for all our customers!