FAQ's
General Questions
How do I purchase products from Elon Tile & Stone?
You can purchase any of our items through one of our verified dealers. To find a dealer near you, please see our Find a Dealer page.
How do I become a dealer?
You may inquire about becoming a dealer by visiting our About Us page and filling out the form on the bottom or contacting CustomerService@elontile.com.
Do I have to seal my tile?
Elon Recommends sealing all products, especially natural stone.
Our Dealers
How do I track my order?
Once logged in, you can click on "My Account" and view all your recent orders.
In here, you will have the tracking information for every order!
How do I check stock?
To check stock, simply pull up the item you'd wish to check stock on & click through the variants in the dropdown box.
*Stock will show under the Dropdown Box*
How do I see current lot photos?
To check current lot photo's, simply pull up the item you'd wish to check & click through the variants in the dropdown box. *Lot photo's will show in the Image box*
How do I view my recent orders?
To View Recent Orders, You must have an account made. If you have an account, log in & go to the "My Account" page to see all your recent orders on one screen.
How do I request a customer login?
Please contact CustomerService@elontile.com to request an account or click on the Log In button in the top right hand corner & click the "Request an Account" button & fill in the form & send!
What are your store hours?
Monday - Friday: 9 AM - 5 PM
Closed from 12:00 - 12:40 for Lunch
How do I see material specifications?
Material Specifications are constantly being updated. To view specs;
Click on the Tab called "Product Information" under the product image.
For all Technical Data click on the tab called "Technical Details" next to the "Product Information" Tab (when applicable).
Do I have to order in full box quantities?
All of our products are Priced per Piece but you must purchase full boxes on everything except for;
Samples
Moldings (Sold per Piece)
Mosaics (Sold per Piece)
Can I purchase through your site?
As of right now, there is no online ordering function within our website. Once we figure out the shipping end of things we will introduce it for all our customers!
Natural Stone
Are there dye lots in Natural Stone?
While there is no specific dye lots for natural stone, Elon Tile & Stone physically examines material from every crate which it receives and compares it to see if it meets our quality standards and assign it our own Elon dye lot number.
- After which the material is photographed and posted on our website for public viewing by our dealers and their customers.
Are veins and fissures in my Natural Stone normal and why does my stone have a fiberglass backing?
- Yes, the veins and the fissures that you find in your natural stone are a characteristic of the material and found in many of the more interesting colors of natural stones.
- These colors tend to have more of the veining as well as excessive fissures running throughout the material this is what gives these stones the character that is expected.
- The fiberglass meshing that you find on the backs of these materials allow the installer to handle the material without the veining separating during the installation process.
- Once the material has been installed, the thinset will hold the veining and fissures together and grout will fill any slight voids, imperfections, or separations in the stone.
- When installing natural stone over a substrate similar to concrete, plywood, or backer boards the suggested bond coat to use for a natural stone with the fiberglass mesh backing is a high quality latex modified or thinset usually in the color white, depending on the natural stone color, see manufactures specifications for best thinset options.
- If your installation is going over top of an uncoupled membrane system the installer must use only the recommended material specified by the manufacturer of that system.
Example: Schluter Ditra Uncoupled Membrane is only to be installed with Schluter's All Set thinset in as per specifications found in Schluter Ditra Installation Handbook.
My installer just installed my Natural Stone, and the color looks blotchy and is darker than my sample.
When natural stone is properly installed quite often the stone will absorb moisture from the setting materials and the stone will become dark or get blotchy spots on the surface. These dark areas will dry out within a few days depending on the humidity and temperature which the installation is exposed to. This will also happen to pieces which have been cut on wet saws.
Sealers & Cleaners
Do I need to seal Natural Stone?
All natural stone should be sealed regardless of type, finish or size
- Elon suggests Aquamix Sealers Choice for a natural finish and Aquamix Enrich n Seal to enhance the natural colors.
How do I know if my Natural Stone needs additional sealer?
Simply soak a paper towel in water and place or hold on the stone for one minute. After removing the paper towel, If the stone has darkened additional coats of sealer is needed.
What should I clean my Natural Stone with on a daily basis?
Not all cleaners are good for natural stone, many cleaners can damage the finish. Be sure to use a product which is PH neutral and Phosphate free similar to Aquamix Tile & Stone Cleaner.
Do I need to seal my Glazed Ceramic or Porcelain Tile?
Some surfaces of natural stone, glazed ceramic and polished porcelain may require pre-sealing prior to grouting to prevent the pigment of the grout from discoloring the surface.
- Many glazed surfaces of ceramic or porcelain tile will NOT accept a sealer, but it is very important to always seal your grout joints to prevent staining and moisture absorbent through the grout joint.
