Skip to content

Submit a Claim

At Elon Tile & Stone, we are committed to providing our customers with the highest quality tile and stone products. However, we understand that occasionally materials may be damaged, missing, or incorrectly shipped.

Should you encounter any issues with your order, please follow these steps to file a claim:

  • Fill out and submit the form below within 5 business days of delivery
  • Provide detailed information about the problem, including:
    • Item numbers and/or description of material
    • Quantities
    • Thorough description of the issue
  • Upload a minimum of 5 and up to 10 photos documenting the damaged, missing, or incorrect materials, as well as the packaging the items were received in, within 5 business days of delivery

We value your business greatly and will work closely with you to address the issue in a timely and professional manner, making every effort to resolve your claim promptly and to your satisfaction. Our customer service team is here to ensure you receive the high-quality products and service you expect from Elon Tile & Stone.

Please Remember to Order 10% Extra Material for Breakage & Cuts!